SMS Privacy Policy

Effective Date: January 1, 2026

Company Name: Broken Bow Retreat

1. Overview

This SMS Privacy Policy explains how Broken Bow Retreat collects, uses, and protects information when you opt in to receive text messages from us related to reservations, guest services, property management, and company updates.

2. Information We Collect

When you opt in to receive SMS messages, we may collect:

  • Your mobile phone number

  • Your name (if provided)

  • Reservation or inquiry details

  • Message interaction data (delivery status, timestamps)

3. How We Use SMS Messaging

We use SMS messages to:

  • Confirm reservations and payments

  • Send check-in/check-out instructions

  • Provide property access information

  • Respond to guest questions or maintenance issues

  • Send important service or policy updates

  • Send occasional operational or account-related notifications

We do not use SMS for unsolicited marketing without your explicit consent.

4. Consent

By providing your phone number and opting in, you consent to receive SMS messages from Broken Bow Retreat. Message frequency varies based on your reservation or communication needs.

5. Opt-Out

You may opt out at any time by replying: STOP

After opting out, you will no longer receive SMS messages unless you opt in again.

For help, reply: HELP

6. Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Messaging Terms and Conditions

• By providing your phone number and agreeing to receive texts, you consent to receive text messages from BROKEN BOW RETREAT RENTALS LLC, from 580-218-8100 regarding customer care. Consent is not a condition of purchase. Message frequency varies. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. You can also contact us at 580-218-8100 or info@brokenbowretreat.com. Mobile opt-in information is never shared with third parties.

We do not sell, rent, or trade your phone number or SMS data.

We may share limited information with trusted third-party service providers who assist us in:

  • Sending SMS messages

  • Managing reservations

  • Providing customer support

All such providers are required to protect your information and use it only to provide services on our behalf.

7. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, disclosure, or misuse.

8. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier and plan.

9. Changes to This Policy

We may update this SMS Privacy Policy from time to time. Any changes will be posted on our website with the updated effective date.

10. Contact Us

If you have questions about this policy or our SMS practices, contact:

Broken Bow Retreat Rentals LLC

Email: info@brokenbowretreat.com

Phone: 580-218-8100

Website: brokenbowretreat.com